Cygnatech Communications
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Cygnatech Communications – A Modern Approach To VOIP2022-01-09T21:20:09+00:00

Cygnatech Communications

Market-leading Unified Communications (VOIP) and compliance solutions, built, deployed, and supported by one of the UK’s fastest-growing SaaS companies.

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CYGNATECH COMMUNICATIONS

Cygnatech offers CallSwitch VOIP which is the most versatile, secure, and resilient Unified Communications platform you can buy, delivering advanced features, competitive calling plans, and powerful third-party integrations.

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A UC platform for modern working

From offices to contact centres, and desk-based employees to field & home workers – the CallSwitch platform is built for modern working.

Feature packed ‘as standard’

With applications, intelligent call routing, video conferencing, screen sharing, voicemail transcription, call recording, and more, we have your Unified Communications wish-list covered.

Built for resilience

With our data centres replicated over multiple sites offering industry-leading resilience for power, cooling, connectivity, and electricity, it’s no wonder we achieve 100% platform uptime.

Third-party integration

Whether it’s integration with every leading CRM platform, or enabling Microsoft Teams for powerful voice services, we’ve got you covered as standard.

 

Powerful compliance suite

If you operate in a regulated industry, our powerful compliance suite delivers call recording, AI-driven analytics, and sentiment analysis that conforms to regulations such as MiFID II and PCI.

International numbering

With numbering available in over 65 countries and thousands of area codes worldwide, your telephony footprint can match your physical one.

The power of the platform

The CallSwitch UCaaS platform is the most versatile, secure, and resilient solution for Unified Communications – from intelligent call routing to auto-attendants, call queues, directory services, and more.

Powerful integration

With plug-and-play integration to all the leading CRM platforms, CallSwitch ensures simplified workflows that enhance employee productivity and customer engagement.

Enhanced collaboration

CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, call recording, online meetings, screen sharing, and much more.

Call recording & compliance

Record and archive all inbound or outbound calls for 3 months, with options to archive to AWS immutable storage for up to 6 years with our powerful compliance suite.

Endpoints

From our Communicator soft client to Microsoft Teams, to traditional IP desk phones that include a TelcoSwitch lifetime warranty, employees can choose the endpoints that align with their way of working.

Secure administration

Our secure, web-based portal enables administrators to instantly add users or change configurations as required, and our wallboards deliver live statistics into how teams are performing.

Modernise your phone systems with VOIP

Do away with ancient or ageing systems, with a modern system we can help you easily reach your customers, wherever and whenever you need.

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“Cygnatech Comms was born out of Hamilton Technology’s desire to offer better services and put our customers first.”

Carl Hamilton

Managing Director

VOIP Services Harrogate

Unified Communications built for business

Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.

Amazingly Affordable CallSwitch

Starting From (FREE with Cygnatech Infinity)

 

£16

  • Mobile or desk VOIP solution

  • Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.

  • Options for desk phones, with a wide range of supported handsets & conference devices.

  • Assign geographical numbers, with numbering available for over 65 international destinations.

  • Porting and provisioning carried out by our in-house UK team, with no specialist training required.

  • Instantly and automatically receive an email with a text transcription of any voicemail you receive.

  • Benefit from access to call recording of all inbound and outbound calls, with secure storage included.
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What problem are you trying to solve?

Can I use my own router?2021-12-17T15:22:46+00:00

Yes, you can. But you’ll need to make sure your router isn’t locked by your previous provider. When you sign up to us, we’ll send you your username and password, so you connect your own router.

With our superfast fiber-optic Ultra-Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it’s not, it won’t work with our broadband service.

If you need a router, we can send you one too. Start your switch today.

 

What can affect my broadband speed?2021-12-17T15:32:12+00:00

The speed available on your line can be affected by:

  • How far your property is from the telephone exchange or street cabinet.
  • The quality of your telephone line and internal wiring.

The actual speed you receive can be affected by:

  • The processing power of your PC / devices.
  • How many people are sharing your broadband connection.
  • Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices.
  • If using a wireless connection; where you keep your router.
  • The speed of websites that you visit.
  • If you connect at peak times, such as evenings, weekends or major sporting events.
  • Network capacity.
Do I have to tell my current provider I’m leaving?2021-12-17T15:31:25+00:00

No, leave this with us and we’ll let them know you’re switching. However, if you’re currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. Start your switch today.

 

How do I switch my broadband?2021-12-17T15:30:06+00:00

Switching couldn’t be easier. We’ll handle the entire process and it only takes about 14 days. You’ll keep your existing telephone number, and if you don’t have a telephone line we can install one for you. Start your switch today.

 

Are your SIMs offering truly unlimited data?2021-08-07T08:42:28+00:00

Yes, we can’t stand it when companies offer a tiny amount of data or just provide free access to certain services.

Why limit our customers? Truly Unlimited Data No Caps is our offer to you

 

can I keep my number when I move to you?2021-08-07T08:43:21+00:00

Yes, numbers can be ported regardless of if it is a local or national number.

You can connect to the service with a temporary number and then port your number to the service.

 

Can I pick a new number with a different geographic area?2021-12-17T15:28:47+00:00

Yes. One of the benefits of VoIP is that it is not geographically dependant. Meaning you could be based in Manchester, but use a London number.

 

what if I move premises?2021-12-17T15:26:45+00:00

Cygnatech Communications is not geographically dependant, you can just pack your phones up and plug them in at your new office.

 

How is the call quality?2021-12-17T15:24:56+00:00

Even better than analogue. Most new IP handsets come with HD audio.

 

 

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