Cygnatech Communications
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CallSwitch Contact Centre2022-04-19T13:43:19+00:00

Cloud contact centre solutions made easy

CallSwitch Contact Centre edition enables companies to deliver exceptional service to their customers, enhance agent productivity, and empower supervisors with visibility and control over activity within the contact centre environment.

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Empower your contact centre agents and enhance your customer service

With enhanced management and reporting, contact centres can empower agents with new tools and integrations to deliver better service to end customers, while supervisors gain valuable insights that inform activity.

Built-for-modern-working

Agent management

Enable supervisors to support agents with escalation alerts, call monitoring & intervention, and a range of powerful live reporting that audits performance across the contact centre.

Competitive Licensing

Competitive licensing

We don’t believe in charging extra for features that should come as standard, whether that’s applications, call recording or integrations, and our inclusive call bundles keep you protected.

Call Bundles

Intelligent integration

Key to any Unified Communications solution is integration with other critical services. CallSwitch integrates with all the leading CRM platforms ‘out of the box.’

Contact Centre Solutions

Contact centre applications that enhance customer communication

Our CallSwitch Communicator soft client adapts to different contact centre roles. Communicator ‘Supervisor’ provides a real-time hub for monitoring and managing teams of agents. It displays real-time call and agent statistics, with live performance monitoring. Supervisors can respond to escalations from agents requiring assistance and then monitor or intervene on any call, ensuring agents are supported and inbound customer enquiries are effectively managed and resolved.

The tools you need to manage your contact centre

Wallboards provide agents with live insight into how they are meeting customer needs and internal quotas while enabling supervisors to identify increased demand that could require additional resource.

Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.

Contact Centre Solutions
CallSwitch Integrations

Integrate with all the services you need

CallSwitch Contact Centre is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Microsoft Teams, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality, ensuring customer information can be verified quickly and easily.

Get A Phone System

That Works For You

Grow business by choosing a phone system that can operate from anywhere.

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“We built Cygnatech Communications to offer a different kind of telephone service. We want to offer an all-round product at an excellent price point.”

Carl Hamilton

Managing Director – Hamilton Systems

 

VOIP Services Harrogate

Unified Communications built for business

Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.

Amazingly Affordable CallSwitch

Contact For Pricing

  • Mobile or desk solution

  • Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.

  • Options for desk phones, with a wide range of supported handsets & conference devices.

  • Assign geographical numbers, with numbering available for over 65 international destinations.

  • Porting and provisioning carried out by our in-house UK team, with no specialist training required.

  • Instantly and automatically receive an email with a text transcription of any voicemail you receive.

  • Benefit from access to call recording of all inbound and outbound calls, with secure storage included.
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What problem are you trying to solve?

can I keep my number when I move to you?2021-08-07T08:43:21+00:00

Yes, numbers can be ported regardless of if it is a local or national number.

You can connect to the service with a temporary number and then port your number to the service.

 

Can I pick a new number with a different geographic area?2021-12-17T15:28:47+00:00

Yes. One of the benefits of VoIP is that it is not geographically dependant. Meaning you could be based in Manchester, but use a London number.

 

what if I move premises?2021-12-17T15:26:45+00:00

Cygnatech Communications is not geographically dependant, you can just pack your phones up and plug them in at your new office.

 

How is the call quality?2021-12-17T15:24:56+00:00

Even better than analogue. Most new IP handsets come with HD audio.

 

 

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